Advantages of Using SPA Management Software

The path to managing massage bookings, optimizing operations, setting prices, processing payments, and providing a flawless customer experience in SPA centers is through using SPA management software. This software allows business owners and managers to monitor, control, and improve the overall performance of the facility. Management software can also indirectly contribute to revenue growth by offering various features. A SPA management system, whether part of a hotel/resort or an independent establishment, helps easily manage the salon.

Management software is designed to meet all the needs of the salon. This article will focus on the features of SPA management software that serve these needs and other frequently asked questions about the software.

 

Services Offered by SPA Management Software

Reservations: Management software manages massage and care appointments with a reservation system in an easily navigated new calendar. Reservations can be smoothly made through tablet and desktop compatibility, customizable usage, mobile support, and an enhanced user-friendly interface. The reservation module in SPA software also brings advantages such as package management, venue-staff compatibility checks, currency conversion according to customer payment preferences, and management of therapists’ commission systems. Detailed reports can be generated from the data collected by the reservation system to increase efficiency. Important reports such as end-of-day reports, commission reports, cost center reports, and staff/venue statistics reports can be accessed through this system.

Online Sales & Reservation: This system includes payment infrastructure integration, payment collection via link sending, e-ticket online membership, service, package-product sales, discount coupons, gift vouchers and cards, electronic contracts, and online reservations. Being able to perform these transactions online makes businesses accessible from different parts of the world.

Customer Database:  From customers’ home addresses to phone numbers, from birth dates to preferred sessions, all important details about customers can be securely stored within the system.

CRM Tools: Advanced customer relationship management modules allow for managing customer relations flawlessly by sending SMS, emails, and push notifications about upcoming appointments, discounts, events, and holidays. Renewal (retention) reports and graphic reports can also be pulled from the system. Data extracted here can be used for Facebook & Instagram ad integration, website integration, and Google Ads integration to carry out digital marketing activities.

Hotel Integration: If the SPA salon is located within a hotel or resort, customers may want to add their massages to their hotel bills. Management software facilitates meeting these requests by integrating with hotel systems. Flyby works integrated with hotel management software such as Opera, Fidelio, and Protel. It offers features like room number queries, RFID card queries, Room Charge Billing and Collection Integration – No Post Control.

Mobile Version & Business App: SPA management is not always conducted from behind a computer at the front desk, therefore, it’s crucial for SPA management software to be mobile-compatible to operate from anywhere. Both guests and the management team can easily perform their transactions from their locations. This application allows online package or product sales, package management, online reservation management, purchase and reservation history, scheduled or instant notifications, and feedback collection after services. This system also offers branding opportunities by publishing an application with a special logo and name for SPA businesses.

 

All the modules mentioned above are designed according to the primary needs of businesses. Choosing a SPA management software that is user-friendly, easy to use, integrable with other software and hardware, and open for development will ensure financial and moral success for businesses. Flyby minimizes the need for manpower, thus reducing costs. SPA centers managed without professional management software require more time, effort, and labor. Processing and tracking data without software can be misleading and make oversight more challenging.

When choosing SPA management software, software that meets the demands of the age, allows access from any device due to mobile compatibility, yet can securely hold guest information, and does not raise doubts about data security should be preferred. Software that can be customized according to needs, is transparent in training processes and documentation, and can provide detailed reports should be considered. Working with brands that have reliable references, performance tested and approved by users, and have a strong support team will be the most appropriate decision.